Terms of service

Terms of Service

Last updated: 26 August 2026

These Terms of Service apply to the use of this website and to purchases made from WASH22 through our online store.

By using this website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About us

This website is operated by WASH22 Ltd.

Business name: WASH22 Ltd
Company number: 13631610
Email: sales@wash22.com
Registered office / business address:

WASH22 Ltd
Company number: 13631610
Unit 15, No. 2 Bulrushes Business Park
Coombe Hill Road
East Grinstead
England
RH19 4LZ
Email: sales@wash22.com

Throughout these terms, “we”, “us” and “our” refer to WASH22 Ltd. “You” and “your” refer to the customer or website user.

2. Our products

WASH22 sells outdoor, camping and mobile-living products, including the WASH22 Cubic 15L collapsible washing up bowl and wash basin.

We aim to describe our products as accurately as possible. Product images, descriptions, colours, sizes, weights and specifications are provided to help you make an informed purchase.

Minor variations in colour, appearance or packaging may occur due to photography, screen settings, product batches or packaging updates.

3. Using our website

You agree not to misuse this website. You must not:

Use the website for unlawful purposes
Attempt to interfere with the website’s operation or security
Submit false, misleading or fraudulent information
Copy, reproduce or exploit website content without permission
Use the website in a way that could damage WASH22 or other users

We may restrict access to the website if we reasonably believe it is being misused.

4. Orders

When you place an order, you are making an offer to buy the products in your basket.

After placing an order, you should receive an order confirmation email. This confirms that we have received your order. Acceptance of your order takes place when we dispatch the goods.

We reserve the right to refuse or cancel an order where:

The product is unavailable
There is an obvious pricing or product information error
Payment is not authorised
Delivery information is incomplete or incorrect
We reasonably suspect fraud or misuse

If we cancel an order after payment has been taken, we will refund the amount paid.

5. Prices and payment

Prices are shown in pounds sterling unless stated otherwise.

We reserve the right to update prices at any time. The price you pay is the price shown at checkout when you place your order.

Payment must be made through the payment methods offered at checkout. Orders will not usually be dispatched until payment has been authorised.

Discount codes must be used in accordance with their stated terms. We may withdraw, amend or refuse discount codes where they are expired, misused, duplicated or used outside their intended purpose.

6. Delivery

Delivery options, costs and estimated delivery times are shown at checkout and/or in our Shipping Policy.

We aim to dispatch orders promptly, but delivery times are estimates and are not guaranteed unless expressly stated.

Tracked delivery may be used so that you can follow your order from dispatch to delivery.

You are responsible for providing accurate delivery details. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by you.

If your parcel is delayed, lost or damaged in transit, please contact us at sales@wash22.com so we can investigate and help resolve the issue.

7. Returns, refunds and cancellations

Please see our Return and Refund Policy for full details of returns, refunds and cancellations.

If you are a UK consumer buying online, you may have legal cancellation rights. You may also have legal rights if goods are faulty, not as described or not fit for purpose.

Nothing in these Terms of Service affects your statutory rights.

8. Product availability

Products are subject to availability.

We do our best to keep stock information accurate, but availability can change. If you order a product that becomes unavailable, we will contact you and offer a refund or alternative solution where appropriate.

9. Accuracy of information

We try to keep website information accurate and up to date. However, errors may occasionally occur, including pricing errors, product description errors, stock errors or typographical mistakes.

We reserve the right to correct errors, update information or cancel orders affected by obvious errors.

10. Email marketing

If you sign up to receive WASH22 emails, you agree to receive marketing emails from us.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at sales@wash22.com.

For more information about how we use personal data, please see our Privacy Policy.

11. Intellectual property

All content on this website, including text, images, product descriptions, branding, logos, graphics and layout, belongs to WASH22 Ltd or is used with permission.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our written permission.

12. Third-party services and links

Our store may use third-party services, including Shopify, payment providers, delivery services and marketing tools.

Our website may also contain links to third-party websites. We are not responsible for the content, policies or practices of third-party websites.

Your use of third-party services may be subject to their own terms and policies.

13. Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights you have under consumer law.

Subject to this, WASH22 Ltd will not be responsible for indirect losses, business losses, loss of profit, loss of opportunity or losses that were not reasonably foreseeable.

14. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. This may include postal delays, courier disruption, extreme weather, supply chain disruption, technical issues, strikes or other events beyond our control.

If such an event affects your order, we will try to contact you and resolve the matter fairly.