Refund policy
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Return and Refund Policy
At WASH22, we want you to be happy with your order. If you need to return an item, please contact us first so we can help you with the correct return process.
Returns
You can request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused
- In its original condition
- In its original packaging where possible
- Suitable for resale
To start a return, please contact us at:
Please include your order number, name and reason for return.
If your return is accepted, we will provide return instructions. Items sent back to us without first requesting a return may not be accepted.
Change of mind returns
If you are returning an item because you have changed your mind, you are responsible for the cost of return postage.
We recommend using a tracked postal service, as we cannot refund items that are not received back.
Damaged, faulty or incorrect items
Please check your order when it arrives. If your item is damaged, faulty, defective or you have received the wrong item, please contact us as soon as possible at:
Please include your order number and photos of the issue where possible.
If the item is confirmed to be faulty, damaged or incorrect, we will arrange a suitable resolution. This may include a replacement, refund or other appropriate solution.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Return postage
For change of mind returns, return postage is the customer’s responsibility.
For faulty, damaged or incorrect items, WASH22 will cover reasonable return costs where a return is required.
Return to : Llanberis,Brooklands Way, East Grinstead, RH19 1DEItems that cannot be returned
We may be unable to accept returns where the item has been:
- Used
- Damaged after delivery
- Returned incomplete
- Returned in a condition unsuitable for resale
This does not affect your statutory rights.
Exchanges
The fastest way to exchange an item is to contact us at:
If the item you want is available, we will advise the best way to arrange an exchange or replacement.
Your statutory rights
This policy does not affect your statutory rights. If an item is faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund under UK consumer law.
Contact
For any returns or refund questions, please contact:
WASH22 Ltd
Email: sales@wash22.com