Shipping policy
Shipping Policy
At WASH22, we aim to make delivery simple, reliable and easy to track.
UK delivery
We currently offer UK delivery through our online store.
UK delivery is free on all orders.
Tracked delivery is used as standard, so you can follow your order from dispatch to delivery.
Dispatch times
We aim to dispatch orders within 1–2 working days after payment has been confirmed.
Orders placed on weekends or bank holidays will usually be processed on the next working day.
During busy periods, dispatch may take slightly longer, but we will do our best to keep you updated.
Delivery times
After dispatch, UK orders are usually delivered within 2–4 working days.
Delivery times are estimates and may be affected by courier delays, postal disruption, bank holidays, weather, or other events outside our control.
Order tracking
Once your order has been dispatched, you should receive tracking information by email where tracking is available.
Please check that your email address is entered correctly at checkout.
Delivery address
Please make sure your delivery address is correct before placing your order.
WASH22 is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.
If you notice an address error after placing an order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
Delayed or missing orders
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number and delivery postcode so we can investigate.
If a parcel is confirmed as lost by the delivery provider, we will work with you to arrange a suitable resolution, which may include a replacement or refund.
Damaged parcels
If your parcel arrives damaged, please contact us as soon as possible at:
Please include your order number and photos of the damaged packaging and item where possible.
International delivery
International delivery is not currently offered through the WASH22 online store unless shown as available at checkout.
If international delivery becomes available, delivery times, costs, taxes, duties and import charges may vary depending on the destination country.
Contact
For delivery questions, please contact:
WASH22 Ltd
Email: sales@wash22.com